1. Returns and Refunds Eligibility
At XYRK.ORG, we strive to ensure the satisfaction of our customers. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:

- The return request must be made within 7 days of receiving the product.
- The product must be unused, unopened, and in its original packaging with all included accessories.
- We do not accept returns for items that have been opened, used, or damaged by the customer.
- Returns for reasons related to a change of mind are not accepted.

2. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund accordingly.

3. Return Process
To initiate a return, please follow these steps:

1. Contact our customer support at lyalinooo@gmail.com with your order number, reason for return, and supporting photos (if applicable).
2. If approved, you will receive instructions on where to send the item.
3. Pack the product securely and ship it to the provided return address.
4. Once we receive and inspect the returned item, we will process your refund or replacement within 7 business days.

4. Refunds
- Approved refunds will be processed to the original payment method.
- It may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
- Shipping fees are non-refundable, except in cases of incorrect or defective items.

5. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on used personal care items, including opened sprays and disinfectants.

6. Shipping Costs for Returns
- If the return is due to our error (wrong item, damaged product), we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping fees.

7. Contact Information
For any return or refund inquiries, please contact us at lyalinooo@gmail.com. Our customer service team will be happy to assist you.

Last updated: 27.02.2025